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 HELP - Ticket refunds

If the event is cancelled, i.e. not happening anymore, Webtickets will contact you for your refund. The amount you are getting back depends on the terms of the organiser. They might withhold a portion to cover for bank charges.

If an event is just postponed, i.e. moved to another date, your tickets remain valid for the new date.

Tickets are usually non-refundable. If the ticket is transferrable, you can give it to a friend. If you can't find a friend, please contact us.

if the event is cancelled, all customers will be refunded.
If the event is just postponed, tickets remain valid for the new date.

In case of an event cancellation, credit card payments will be refunded automatically.
If you paid by EFT, PayToday or PayPulse, you will be prompted to enter your banking details.
If you paid instore, Webtickets will contact you.

Haven't found the answer? Ask us.

We normally respond within 24 hours. Most popular questions will appear on this page. Alternatively, you can contact us.