If the event is cancelled, i.e. not happening anymore, you are entitled to a refund. The amount you are getting back depends on the terms of the event organiser. They might withhold a portion to cover for bank charges. Webtickets will contact you for your refund. If you paid your ticket online with your credit card, you will automatically be refunded.
If an event is just postponed, i.e. moved to another date, your tickets remain valid for the new date.
If the event is cancelled, all customers will be refunded.
If the event is just postponed, tickets remain valid for the new date.
In case of an event cancellation, credit card payments will be refunded automatically.
If you paid by EFT, PayToday, PayPulse, or in store, Webtickets will contact you.
We normally respond within 24 hours. Most popular questions will appear on this page. Alternatively, you can contact us.
